Returns & Warranty Policy

This policy applies to Aquos Pro products purchased on aquospro.com and delivered within the United States or Canada.

30-Day Returns

You may return a product within 30 calendar days of delivery. To qualify for a full refund, the item must be unused, uninstalled, in its original packaging with all accessories and manuals included, and in resalable condition. Returns that show signs of use, are missing parts, or are not in resalable condition may be refused or subject to fees.

How to return

1. Submit your request through the Start a Return or Warranty Claim link below, with your order number or registration code, the reason for return, and photos or video of the item and packaging.
2. We review every request within 1 business day — requests submitted over weekends or holidays may take a little longer. Once approved, you'll receive an RMA number and shipping instructions. Do not ship without an RMA; packages sent without one may be refused.
3. Ship the item within 14 days of RMA approval.
4. After our warehouse receives and inspects the return, your refund is issued to your original payment method within 7 business days.

If the return is due to a defect confirmed by the photos or video you provide, return shipping is on us.

Arrived damaged or missing parts?

If the outer box is damaged, anything is missing, or the product arrives damaged, report it through the link below within 48 hours of delivery with photos. We'll send replacement parts for what's damaged, or replace the unit if the damage is severe.

Warranty

• 2 years — motor. The electric outboard motor is warranted against defects in materials and workmanship for 2 years from purchase, under normal personal, non-commercial use.
• 90 days — remote control, quick-release mount, and foot control. These items are warranted against defects in materials and workmanship for 90 days from purchase, whether included in a kit or bought separately.

Coverage applies to the original purchaser only, is not transferable, and requires proof of purchase.

What's not covered

• Commercial, rental, or business use
• Accidental damage, including drops, impacts, grounding, and water damage to the control head, remote, or foot control
• Misuse, abuse, neglect, or lack of reasonable maintenance
• Unauthorized disassembly, modification, or repair
• Operation outside the owner's manual
• Normal wear and tear, including scuffs and fading
• Damage caused by batteries, chargers, or wiring that don't meet the specifications in the owner's manual
• Use of non-genuine parts or accessories
• Improper installation or wiring
• Shipping damage not reported within 48 hours of delivery

How we make it right

If a covered defect is confirmed, we'll provide free replacement parts and instructions. If a replacement part doesn't resolve the problem, we'll replace the unit with the same or an equivalent model.

How to file a claim

Submit your claim through the link below. Please have your order number or registration code, the motor's serial number, and photos or a short video showing the problem ready. Please report defects within 30 days of discovering them, and don't ship anything without an RMA from us.

This warranty gives you specific legal rights, and you may also have other rights under state or provincial law.

Last updated: September 2026